Terms & Conditions

1.1This document is a public offer of Shapley Solutions DMCC (Shapley) and (or) their agent/partners (if indicated in invoices) hereinafter referred to as the “Contractor” and contains all the essential terms of the provision of information and consulting services.

1.2Public Offer is an official document published on the website of the Contractor at the address: quicktax.ac/

1.3In case of payment for services, legal or natural person thereby confirms the adoption and acceptance of the following terms of the Public Offer and becomes the Customer. The Contractor with the Customer are the Parties of the Public Offer.

Hereinafter, unless agreed otherwise, the following terms have the following meanings and considered as integral part:

Acceptance

full and unconditional acceptance of the Offer by the Customer by clicking the “Accept” button in the Personal Account and/or on the page quicktax.ac/

The Contractor

is Shapley Solutions DMCC, a legal entity that provides Services in accordance with the terms of the Agreement.

Services

bookkeeping, financial statement preparation, tax compliance, payroll processing, auditing, and advisory services and other information services based on Shapley Solutions DMCC information software.

Offer / Public offer / Agreement

contract for legal entities and individuals who have completed full registration on the Site by clicking the “Accept” button and have got access to specialized information software and Services: QuickTax Accounting with built-in accounting software, the client independently issues invoices and conducts basic operations, and the service experts check the client’s actions and accompany him with taxes, licence, safe from penalties, headcount budget and optimization.

The Customer

is any legal entity and/or individual who has read the terms and accepted them by accepting the Offer on the Website.

A tariff plan

is a set of conditions on the composition and cost of Services and services available for purchase. The tariff plans are presented on the Website.

Annual subscription

a tariff plan in which the Customer pays for 12 months of services in advance and receives additional benefits, as outlined in this Agreement.

Promotion campaign discount

is a discount on specified merchandise, with the discount amount indicated on the product page. Price listed is the price after discount.

Promo code discount

is a discount for a certain set of Goods after entering a special code placing an Order in the Buyer’s “Cart”.

3.1In case of the Agreement, Shapley undertakes to provide Services to the Customer, and the Customer undertakes to accept and pay for the Services.

3.2The composition and cost of Shapley’s Services are determined in accordance with the Tariff Plan.

3.3The period of service provision is unlimited. The cost of services is determined in accordance with the selected Tariff plan.

3.3.1When choosing an annual subscription, the Customer receives the following exclusive benefits:

• Penalty Coverage: QuickTax shall cover penalties resulting from the following violations, if they occurred while the Customer’s company was under QuickTax service:
  • Failure to submit declarations;
  • Late payment of tax;
  • Delayed tax registration.
• Monthly Expert Consultation: The Customer is entitled to one free monthly video consultation with a QuickTax Expert. The meeting must be pre-scheduled and is non-cumulative if missed.

3.4The Customer may use the Services in any way permitted by the functionality, except in ways expressly prohibited by the Agreement and applicable law.

3.5The Contractor guarantees to the Customer that the services in the form of access to the service and services are provided in compliance with all required rights and permissions, including for the use of the software in compliance with all applicable laws and regulations.

3.6Contractor may designate a Reseller of this Contract and provide its Software Services through Software Services Resellers.

4.1The Agreement comes into force from the date of its Acceptance by the Customer on the Website. The agreement is valid for an indefinite period.

4.1.1The Agreement applies equally to monthly and annual subscriptions. In case of an annual subscription, full payment is made in advance for a 12-month term, and the subscription will automatically renew unless terminated in accordance with clause 4.4.

4.1.2If an annual subscription is terminated early by the Customer, the benefits granted exclusively for annual plans (as described in clause 3.3.1) shall be revoked immediately. No refunds will be issued for the unused portion of the annual fee.

4.2By accepting the Offer by clicking the “Accept” button in the Customer’s Personal Account or on the Website. The Customer expresses full and unconditional agreement with all the conditions set out in this Offer.

4.3When the Customer accepts this Offer in the manner provided for in the Offer, the Agreement is considered concluded in writing.

4.4Each of the Parties has the right to withdraw from the Agreement by notifying the other Party in writing no later than 30 days before the expected date of termination. In case of unilateral termination of the Contract at the initiative of the Customer, the Customer is obliged to pay the Contractor the cost of the Services actually rendered, as well as the costs documented and actually incurred by the Contractor in connection with the provision of Services.

4.5The Company has the right to unilaterally amend this Offer at any time at its discretion, notifying the Customer of the changes by publishing information on the Website about the changes being made, as well as in the Personal Account on the Website. If changes are made to the Offer in accordance with the procedure provided for in this paragraph, the specified changes to the terms of the Offer come into force from the moment the information is published on the Website. If the Customer does not agree with the new version of the Offer, the Customer undertakes to suspend receipt of all Shapley Services, pay Shapley the cost of Services according to the Tariff Plan chosen by the Customer. If the Customer continues to use the Personal Account and order new Services, the Offer is considered accepted and is subject to execution by the Customer.

4.6Shapley has the right at any time to change the terms of this Offer (terms of the Agreement) in terms of the terms, Tariff plans and cost of Services defined in the Tariff Plan or otherwise on the Site, as well as completely change other components of the Tariff Plans presented on the Site, notifying the Customer of these changes by publishing information on the Site and/or in the Customer’s Personal Account and/or by e-mailing to the e-mail address specified in the Personal Account, no later than 5 (five) calendar days before the entry into force of these changes, except in cases where changes are subject to be made in accordance with changes in legislation.

4.7In case of amendments to regulatory legal acts binding on the Parties, the terms of this Offer are considered automatically amended in accordance with the specified regulatory legal acts from the date of entry into force of the specified regulatory legal acts and/or changes, regardless of the fact of publication of the amended text of the Offer on the Website.

5.1The cost of services is determined based on the Tariff Plan chosen by the Customer. The cost of Services includes all taxes, and fees. If VAT is excluded it should be clearly noted.

5.1.1Annual subscriptions include additional service benefits and are billed as a one-time payment at the beginning of the term. The pricing for annual plans is published on the Website under each applicable Tariff Plan.

5.2The Customer pays the cost of the Services indicated in the invoice.

5.3The day of payment is the day when funds are credited to the correspondent account of Shapley’s bank.

5.4.2When paying with credit card, the card details are entered in the electronic payment system certified by Visa Inc. and Master Card Worldwide and etc. with 3-D Secure certified protocol. The data provided is fully protected under the Payment Card Industry Data Security Standard, and confidential to all.

5.5The payment for Goods is considered made from the moment of successful transaction by credit card or receipt of funds to the Seller’s account via non-cash payment options.

6.1When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

6.2We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website;
• Improve, personalize, and expand our website;
• Understand and analyze how you use our website;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;
• Send you emails;
• Find and prevent fraud.

7.1These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

8.1The Parties are responsible for any failure to perform or improper performance of obligations under the Agreement in accordance with the laws of UAE.

8.2The Contractor shall be responsible for the timeliness of the provided Services if the Customer performs all specified terms posted on this website: quicktax.ac/

8.3The Contractor shall not be liable for non-receipt of the Services by the Customer and the produced payment in this case is not refundable and not transferred to the other Services in the following cases:

8.3.1the Customer’s email address which was specified at the time of the Service is not available.

8.3.2the Customer can not receive the purchased Services by reason of his/her technical or other problems.

8.4The Contractor provides independent consultations to the Customer and in no way bears responsibility for the Customer’s actions and/or inaction performed before or after the provision of services.

8.5The Contractor is not responsible in connection with this Agreement for the actual damage suffered by the Customer.

8.6The Contractor is not responsible for the actions of the Customer based on explanations and services provided, and is not responsible for damage or lost profits caused or incurred by the Customer as a result of the execution of this agreement and the services provided.

8.7The Contractor is not responsible for the Customer’s lost profits.

8.8The Contractor is not responsible for misstatements in accounting and reporting (accounting, tax, statistical), as well as for the Customer’s accounting and tax accounting, as well as for other actions that are the subject of this Agreement.

8.9Nothing in this Agreement and nothing in the Contractor’s comments to the Customer is a promise or guarantee of a result in relation to the Customer’s issue, which is the subject of the provision of Services.

8.10The total amount of the Consultant’s liability to the Client for all losses, losses, amounts of liability and expenses arising under the Agreement or in connection with it, in no case may exceed the amount of the Contractor’s Remuneration received from the Customer under this Agreement.

9.1The Company guarantees that all information provided by the Client will be used solely for the purpose of delivering professional services requested by the Client, including but not limited to accounting, bookkeeping, tax, financial, and related advisory services, as well as any other services expressly agreed between the Client and the Company.

9.2The Company shall take all reasonable measures, as required under UAE law and applicable industry standards, to store and protect Client information. For this purpose, the Company engages certified cybersecurity specialists and implements up-to-date technical and organizational safeguards.

9.3Client data may be processed and stored using secure cloud solutions and data centers, including those located outside the UAE, provided such storage complies with applicable legal and regulatory requirements.

9.4Access to Client information is strictly limited to authorized personnel involved in the provision of services.

10.1The Company guarantees the timely submission of tax returns and the preparation of monthly accounting reports, in accordance with the deadlines specified in the Client’s personal account on the QuickTax portal.

10.2The Client acknowledges that compliance with the above deadlines is conditional upon the Client’s timely provision of all necessary information and documents.

10.3Guaranteed response time to Client inquiries is 30 minutes during business hours (Monday to Friday, 09:00—19:00 GST). While the Company’s specialists may respond outside business hours, such responses are provided on a best-effort basis and are not guaranteed under this Offer.

10.4The Company shall not be held liable for delays in submissions or responses resulting from force majeure circumstances, technical malfunctions, or unavailability of third-party systems, including government portals (e.g., FTA).

11.1This Public Offer has the power of the Service Acceptance Report. Acceptance is performed without signing of the corresponding act.

11.2Taking into account the nature of the Service provided, the Contractor and the Customer undertake to apply the pre-trial procedure for settling the dispute in the case of disputes and disagreements relating to the provision of Services.

11.3Issues, arising from the interpretation and application of this Agreement and not regulated by it, are governed by the laws in force of the UAE. The Parties shall use all reasonable efforts to settle through negotiations any disputes arising out of this Agreement, in connection with it or its violation, termination or validity.

12.1Parties are released from liability for complete or partial failure to fulfill obligations under the Agreement if the failure to fulfill obligations was caused by force majeure, such as: fire, flood, earthquake, strikes, wars, acts of public authorities or others circumstances beyond the control of the Parties.