Terms & Conditions: AML Compliance Subscription

1.1This document is a public offer of Q T X ACCOUNTING L.L.C S.O.C (QTX) and/or its agents or partners (if indicated in invoices), hereinafter the “Contractor”. It contains all the essential terms on which the AML Compliance Subscription is provided.

1.2The Public Offer is an official document published on the Contractor’s website at quicktax.ac/ae/en/terms/aml/.

1.3By paying the invoice for the Services, a legal entity confirms that it adopts and accepts the terms of this Public Offer and becomes the Customer. The Contractor and the Customer are the Parties to the Public Offer.

1.4The Services are provided only to legal entities licensed in the UAE. By paying, the Customer confirms that:

• the person paying has authority to bind the Customer; and
• the Customer, its owners and its managers are not subject to any sanctions.

1.5The version of this Offer published on the date of the invoice applies to the Customer. Each invoice refers to that version. If this Offer is translated, the English version prevails.

Unless agreed otherwise, the following terms have the meanings below and form an integral part of the Offer:

Acceptance

full and unconditional acceptance of the Offer by the Customer by paying the Contractor’s invoice in full.

The Contractor

Q T X ACCOUNTING L.L.C S.O.C, the legal entity that provides the Services under the Agreement.

Services

the AML/CFT compliance services described in section 3 and Annex A:

• goAML registration, including SACM user accounts (if required);
• the AML documentation set;
• EOCN Notification Alert System registration (if required);
• customer screening;
• ongoing monitoring;
• FIU report preparation; and
• a personal manager.

Offer / Public Offer / Agreement

this document, together with the invoice paid by the Customer.

The Customer

a UAE-licensed legal entity that has read these terms and accepted them by paying the invoice.

Tariff Plan

the AML Compliance Subscription, meaning the set of Services, included volumes and prices set out in Annex A.

Annual Subscription

the Tariff Plan, paid for 12 months in advance.

QuickTax Accounting Customer

a Customer that, on the date of the invoice, has an active paid accounting subscription with QTX.

Start Date

the day the Customer’s first payment is credited to the Contractor’s account.

Contract Year

12 months from the Start Date, and each 12-month renewal after it.

Add-ons

Services above the included volumes, or outside the Tariff Plan, charged at the prices in Annex A.

Compliance Officer

the person the Customer appoints as its AML Compliance Officer (MLRO) under UAE law.

FIU / goAML

the UAE Financial Intelligence Unit and its reporting platform.

EOCN

the Executive Office for Control and Non-Proliferation.

MoET

the UAE Ministry of Economy and Tourism (formerly the Ministry of Economy), the AML/CFT supervisor of designated non-financial businesses and professions.

SACM

the Services Access Control Manager of the FIU, the portal on which goAML user accounts are created.

AML Law

Federal Decree-Law No. 10 of 2025 regarding Anti-Money Laundering, and Combating the Financing of Terrorism and Proliferation Financing; its Executive Regulations issued by Cabinet Resolution No. 134 of 2025; Cabinet Decision No. 74 of 2020 regarding the Terrorism Lists Regulation and the implementation of UN Security Council resolutions on targeted financial sanctions; and any acts, decisions and guidance that replace, amend or add to them.

Business Day

Monday to Friday, excluding UAE public holidays.

3.1Under the Agreement, QTX undertakes to provide the Services to the Customer. The Customer undertakes to accept and pay for them.

3.2The composition and cost of the Services are set out in the Tariff Plan (Annex A).

3.3During each Contract Year, QTX provides:

3.3.1goAML registration (if required). If the Customer is not yet registered on goAML, QTX prepares the SACM user accounts and the goAML registration and helps with filing them on the Customer’s request.

3.3.2AML documentation set. QTX provides its standard set of documents listed in Annex B, in the version designed for the Customer’s licensed activity. The set is not drafted individually for the Customer.

3.3.2.1QTX does not revise or adapt the set to the Customer’s comments or circumstances. The Customer may use the set as provided, or change it at its own discretion and responsibility.

3.3.3EOCN registration (if required). If the Customer is not yet registered on the EOCN Notification Alert System, QTX helps the Customer register on it on the Customer’s request, so that the Customer receives notices of changes to the sanctions lists.

3.3.3.1If the Customer is already registered on goAML or with the EOCN, it gives QTX its goAML Org ID and confirms its EOCN registration at intake. The price of the Tariff Plan is the same whether or not the registrations are required.

3.3.4Customer screening. QTX screens the Customer’s customers against sanctions and PEP lists, up to 100 customers per Contract Year. It gives each a risk rating and recommends standard or enhanced due diligence.

3.3.5Ongoing monitoring.

• QTX reviews customer files once a year for low- and medium-risk customers, and every 6 months for high-risk customers.
• QTX re-screens customers when the sanctions lists change. Re-screening does not count toward the 100 screenings.

3.3.6FIU report preparation. QTX prepares reports in goAML for the Customer’s Compliance Officer to review and submit, up to 10 reports per Contract Year of any type listed in Annex A.

3.3.7Personal manager. One named contact runs the Services.

3.4Screenings and reports above the included volumes are Add-ons. Unused volumes do not carry over to the next Contract Year and are not refunded.

3.5The Services do not include:

1. acting as the Customer’s Compliance Officer or MLRO;
2. submitting reports in goAML;
3. monitoring the Customer’s transactions or accounts;
4. implementing the AML documents in the Customer’s business;
5. AML staff training;
6. an independent audit of the Customer’s AML/CFT framework;
7. the MoET annual risk questionnaire and any other survey or return requested by a supervisor;
8. inspection support, which is available as an Add-on;
9. appeals against fines or decisions of any authority; and
10. legal advice outside AML/CFT compliance, or any jurisdiction other than the UAE.

3.6The Customer undertakes to:

1. Appoint a Compliance Officer who is its own employee and holds an Emirates ID and a UAE mobile number. Keep that person in place for the whole term, and notify QTX within 5 Business Days of any change.
2. Provide complete, accurate and timely information. QTX relies on the information provided and is not obliged to verify it.
3. Complete verification steps in person. Where registration is required, the Compliance Officer personally and promptly completes the steps that need their phone or login, such as one-time codes and authenticator set-up, when QTX asks.
4. Notify QTX without delay of each new customer; of any suspicious, sanctions-related or high-risk-country transaction; and of any transaction that requires a threshold report, such as a DPMSR (dealers in precious metals and stones: AED 55,000 or more) or a REAR (real estate: cash of AED 55,000 or more, or any payment in virtual assets).
5. Have its Compliance Officer review and submit the reports QTX prepares. The Customer decides whether a report is filed and what it says.
6. Have senior management approve the AML documents, make them available to staff, and implement them.
7. Keep email forwarding in place as set out in clause 11.2.
8. Pay invoices on time.

3.7The Services support the Customer’s compliance and do not replace it. Under the AML Law, the Customer and its senior management remain responsible for the Customer’s AML/CFT compliance.

3.8The Contractor may provide the Services through its agents, partners and subcontractors. It remains responsible for them as for its own actions.

4.1The Agreement comes into force on the Start Date and is valid for 12 months.

4.1.1The Agreement renews automatically for another 12 months, unless either Party gives written notice at least 30 days before the renewal date.

4.2By paying the invoice, the Customer expresses full and unconditional agreement with all the conditions of this Offer.

4.3When the Customer accepts this Offer in the manner it provides, the Agreement is considered concluded in writing.

4.4Money-back guarantee. The Customer may withdraw from the Agreement for any reason by written notice within 10 Business Days of the Start Date.

• QTX then refunds 100% of the amounts paid within 14 days.
• After a refund, the Customer may not use any documents QTX has delivered.
• After this period, payments are non-refundable in all cases except clause 4.7.

4.5Early termination by the Customer. The Customer may terminate the Agreement at any time by written notice. No refund is due for the unused part of the fee.

4.6Termination by QTX. QTX may terminate the Agreement immediately by written notice if the Customer:

• fails to pay within 5 days of the due date;
• provides false or misleading information;
• becomes subject to sanctions, or its owners or managers do;
• asks QTX to act in breach of the law; or
• seriously or repeatedly breaches clause 3.6.

No refund is due in these cases.

4.7QTX may also terminate the Agreement by written notice at its sole discretion. In that case QTX refunds the prepaid fees for the unused part of the Contract Year, pro rata.

4.8On termination:

• QTX sends the Customer copies of all documents and screening records it holds for the Customer, free of charge, once all fees are paid; and
• the Customer removes the email forwarding set up under clause 11.2.

4.9QTX may amend this Offer at any time, including the Tariff Plan and the cost of Services. It notifies the Customer by publishing the new version on the Website and by email to the company email given at intake, no later than 5 (five) calendar days before the changes enter into force. This notice period does not apply to changes required by legislation.

4.9.1If the Customer does not agree with the new version, it may terminate the Agreement by written notice before the changes enter into force, in accordance with clause 4.5. If the Customer continues to use the Services after the changes enter into force, the new version is considered accepted.

4.10If regulatory acts binding on the Parties are amended, this Offer is considered amended in line with them from the date they enter into force, whether or not the amended text has been published on the Website.

5.1The cost of the Services is set by the Tariff Plan (Annex A). All prices exclude VAT, which is added at the applicable rate.

5.1.1The Annual Subscription is paid in advance, as a single payment at the beginning of each Contract Year.

5.1.2The applicable price is set on the date of each invoice, including renewal invoices. If the Customer’s accounting subscription with QTX ends during a Contract Year, the price already paid for that Contract Year does not change. The next renewal is invoiced at the standard price.

5.1.3Add-ons are invoiced separately. They are payable within 5 Business Days of the invoice.

5.2The Customer pays the cost of the Services shown in the invoice.

5.3The day of payment is the day the funds are credited to QTX’s bank account.

5.4When the Customer pays by credit card, the card details are entered in an electronic payment system certified by Visa Inc., Mastercard Worldwide and others, using the 3-D Secure protocol. The data is protected under the Payment Card Industry Data Security Standard and kept confidential.

5.5Payment is considered made when a credit card transaction succeeds, or when funds are received in QTX’s account by a non-cash payment method.

5.6Late payment. If an invoice is unpaid after its due date, QTX may:

• suspend the Services by written notice; and
• withhold deliverables until payment.

Service times under section 10 do not run during the suspension. The suspension does not change the term or the fees.

5.7Changes to Tariff Plan prices are made under clause 4.9. They do not affect amounts already paid for the current Contract Year.

6.1At intake, QTX may ask for contact information such as name, company name, address, email address and telephone number.

6.2QTX uses the information it collects to:

• provide, operate and maintain the Services and the Website;
• communicate with the Customer, directly or through its partners, including for customer service, Service updates, and marketing and promotional purposes;
• send emails; and
• find and prevent fraud.

6.3When providing the Services, QTX processes the personal data of the Customer’s customers, beneficial owners and staff on the Customer’s behalf and on its instructions, only to provide the Services. It does so in accordance with Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data.

6.4QTX keeps screening records and documents for 5 years after the Agreement ends, or longer if the AML Law or a competent authority requires, and then deletes them. The Customer keeps its own records as the AML Law requires.

7.1Cookies are used to store information including visitors’ preferences and the pages on the Website that the visitor accessed or visited. The information is used to optimise the user’s experience by customising the Website’s content based on the visitor’s browser type and other information.

8.1The Parties are responsible for any failure to perform, or improper performance of, their obligations under the Agreement in accordance with the laws of the UAE.

8.2The Contractor is responsible for the timeliness of the Services only if the Customer performs its obligations under clause 3.6.

8.3The Contractor is not liable if the Customer does not receive the Services in the following cases. The payment is then not refundable and is not transferred to other Services:

8.3.1the Customer’s email address or the forwarding under clause 11.2 is not available or has failed;

8.3.2the Customer cannot receive the Services because of its own technical or other problems.

8.4The Contractor provides independent services. It bears no responsibility for the Customer’s actions or omissions before or after the Services are provided, including fines or breaches that occurred before the Start Date.

8.5The Contractor is not liable for fines, penalties or decisions of any authority caused by:

• the Customer’s acts or omissions;
• late, incomplete or wrong information from the Customer;
• a report the Compliance Officer did not submit, or submitted late;
• AML documents the Customer did not implement, or changed after QTX provided them; or
• the Customer’s failure to check that the standard documentation set fits its business and to adapt it where needed.

8.6The Contractor is not liable for indirect or consequential loss, or for loss of profit, business, goodwill or data.

8.7The Contractor is not liable for:

• downtime or errors of goAML, SACM or other government systems;
• decisions or delays of any authority; or
• screening results that are correct for the data the Customer provided and for the sanctions lists in force on the screening date.

8.8Nothing in this Agreement, and nothing in the Contractor’s comments to the Customer, is a promise or guarantee of any result. This includes approval by any authority and the outcome of any inspection.

8.9The Contractor’s total liability to the Customer for all losses, liabilities and expenses arising under or in connection with the Agreement may in no case exceed the Contractor’s remuneration received from the Customer in the 12 months before the claim.

8.10Nothing in this section limits liability for fraud, gross negligence or wilful misconduct, or any liability that cannot be limited under UAE law.

9.1QTX guarantees that all information the Customer provides will be used solely to deliver the Services.

9.2QTX takes all reasonable measures, as required under UAE law and applicable industry standards, to store and protect the Customer’s information. For this purpose it engages certified cybersecurity specialists and implements up-to-date technical and organisational safeguards.

9.3The Customer’s data may be processed and stored using secure cloud solutions and data centres, including those located outside the UAE, provided such storage complies with applicable legal and regulatory requirements.

9.4Access to the Customer’s information is strictly limited to authorised personnel involved in providing the Services.

9.5Confidentiality does not prevent disclosure required by law or by the FIU, MoET, the EOCN or another competent authority.

9.6Tipping-off. The Customer must never tell its customer or any third party that a report has been or may be filed, or that a check is under way. Tipping off is a criminal offence under the AML Law.

10.1QTX performs the Services within 2 Business Days:

• each customer is screened within 2 Business Days of receiving complete customer details; and
• each FIU report is prepared within 2 Business Days of receiving complete transaction details.

10.2A confirmed or possible sanctions match is escalated to the Customer on the same Business Day it is identified. The related report (CNMR or PNMR) is prepared within 1 Business Day.

10.3The Customer acknowledges that these service times depend on it providing all necessary information and documents, and completing verification steps, on time. The service times pause while QTX is waiting for the Customer or for any authority.

10.4The guaranteed response time to Customer enquiries is 2 Business Days. Business hours are Monday to Friday, 09:00–19:00 GST. Specialists may respond sooner, or outside business hours, but such responses are on a best-effort basis and are not guaranteed under this Offer.

10.5Approval times of the FIU, MoET, the EOCN and other authorities are outside QTX’s control and are not covered by this SLA.

10.6QTX is not liable for delays caused by force majeure, technical malfunctions, or the unavailability of third-party systems, including government portals (goAML, SACM, the EOCN Notification Alert System).

11.1goAML account. The Customer’s goAML account is registered on the Customer’s own email addresses (a company email and its Compliance Officer’s email). The account and the Org ID belong to the Customer.

11.2Email forwarding. The Customer undertakes to:

• set up automatic forwarding of all emails from @uaefiu.gov.ae to the address QTX provides, on both mailboxes, before work starts;
• keep forwarding in place for the whole term; and
• notify QTX within 2 Business Days if either address changes or forwarding stops.

QTX is not responsible for FIU messages that never reach it, and service times do not run for them.

11.3Authorisation. Where registration is required, the Customer authorises QTX to prepare and file its goAML and EOCN registrations on its behalf. The Customer signs an authorisation letter during intake.

11.4Use of documents. QTX’s templates, tools and methodology remain QTX’s. The Customer may not resell or distribute them.

11.5This Public Offer has the force of the Service Acceptance Report. Acceptance takes place without signing a separate act.

11.6Given the nature of the Services, the Parties undertake to try to settle disputes and disagreements about the Services through a pre-trial procedure first. If a dispute is not settled through negotiations within 30 days of written notice, it is referred to the courts of Dubai.

11.7Matters arising from the interpretation and application of this Agreement that it does not regulate are governed by the laws in force in the UAE, as applied in the Emirate of Dubai.

11.8Notices under the Agreement are given by email:

• to QTX at info@quicktax.ac; and
• to the Customer at the company email it gave at intake.

12.1The Parties are released from liability for complete or partial failure to fulfil their obligations under the Agreement if the failure was caused by force majeure. This includes fire, flood, earthquake, strikes, war, acts of public authorities, outages of government systems, or other circumstances beyond the Parties’ control.

Included each Contract Year

Prices

Paid in advance for each Contract Year.

Add-ons

QTX’s standard set, provided in the version for the Customer’s licensed activity. It is not drafted individually and is not revised (clause 3.3.2).

1. AML/CFT/CPF Policy and Procedures Manual, covering customer due diligence, enhanced due diligence, ongoing monitoring, internal reporting, the prohibition of tipping off and record keeping.
2. Business-wide Risk Assessment template for the Customer’s licensed activity, covering money laundering, terrorist financing and proliferation financing risks.
3. Customer Risk Assessment methodology and risk-rating model.
4. KYC and customer due diligence forms for individuals and companies, including a beneficial ownership declaration.
5. Targeted Financial Sanctions procedure: screening, freezing, and CNMR and PNMR reporting.
6. Red-flag indicators for the Customer’s licensed activity and an internal suspicious transaction escalation form.
7. Record-keeping policy.
8. Compliance Officer appointment letter.
9. Senior management resolution approving the AML documents.